Contact

The simplest way to reach us is by email at team@cyclecharlotte.org. The form on this page does the same job: it opens your own email program with a prepared message, so nothing is stored on our side until you decide to send it.

What we love to hear about

• Corrections. If a fact has changed, a step is missing or a link no longer works, tell us. Please include the page address and the passage you mean.
• Topic ideas. A question you could not find a straight answer to is often the start of a good article. The cycling guides on cleaning a bike chain and setting your seat height both began that way.
• Your own experience. A tip from a reader who has tried something in real life is worth a lot. If we use it, we will ask how you would like to be credited, if at all.

What we cannot help with

We are a small editorial team, not a shop, service provider or help desk. We cannot:

• handle orders, refunds or account problems for companies mentioned in our articles;
• give personal medical, legal, financial or mechanical advice;
• recommend unlicensed streaming services or help get around regional restrictions.

For those, the company involved or a qualified professional is the right contact.

What to expect

All four writers, introduced on Who Writes Here, share one inbox. We read everything, though replies can take a few days when the week is busy. Corrections are dealt with first. If you have not heard back and your message was urgent, a short follow-up is perfectly fine.

A note on your details

Please leave passwords, account numbers and identity documents out of your messages. We never need them. Your email address is used only to reply to you, and you can read more about how we treat messages on Your Privacy.

Writing about a cycling guide?

If your message is about one of our bike articles, it helps to mention the type of bike you ride and what you tried already. We cannot diagnose a problem from a distance, but the detail lets us see whether a step in the guide needs to be clearer.

Before you write

Many common questions, from how we choose topics to why some articles name businesses, are already answered on What Readers Ask. It may save you a wait.